Enterprise Business Account Manager

We’re HCSS. We’re a software company based in Sugar Land, TX and we provide innovative solutions for the construction industry that helps streamline their operations. Our mission at HCSS is to help customers dramatically improve their business through our innovative, high-quality software and exceptionally helpful service, while providing a great life for our employees. With this mission at the forefront of everything we do, we’re recognized as a pioneer and leader in our market and nominated the “Best Companies to Work for in Texas” 15 years in a row. 

WHO WE NEED: 

A Business Account Manager will oversee our enterprise accounts ($1 billion+ revenue), ensuring customer satisfaction and retention.

At the moment, this is NOT a heavily commission-driven role since your focus will be on long-term client relationships, yet you'll play a big part in contributing to everyone's success by interfacing with our largest customers, and understanding their business. In this role, you’ll have the option to travel  to different areas of the country, working alongside clients as a strategic business partner and sponsor within HCSS.

Ideally, you have at least 2+ years of account management/sales experience interfacing with customers which can help you accomplish key performance objectives of the role in the first few months. These include:

• Acting as the HCSS liaison internally to coordinate projects, presentations, services, and communications
• Conducting onsite client presentations representing our support, services, and enterprise accounts departments
• Leveraging Salesforce records to identify leads/opportunities within the enterprise accounts for both software and professional services
• Managing and revising the annual renewal contracts
• Deeply understanding the book of business for the account and speak intelligently to licensing, subscriptions, services, contracts, and renewals of the solutions
• Managing and maintaining customer expectations and deadlines for commitments and custom work
• Managing customer requests and issue escalations
• Identify, Quantify, & Qualify leads within accounts and executes upgrades in Salesforce CPQ

BENEFITS & PERKS:

Part of our mission statement is to provide a great life for our employees. We believe that happy employees make for a better company, so we take care of them. Here are a few of the perks we offer:

• Flexibility for you to work hybrid
• Medical and Dental Premiums
• On-site amenities including covered basketball court, soccer field, 200-meter track, etc.
• Dog-friendly campus
• 401K with match
• Tuition reimbursement
• And more!